Better Mind NLP Therapy
Effective date: 01/04/2025
Website: https://better-mind.co.uk
Better Mind NLP Therapy (“Better Mind”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and securely.
This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Better Mind NLP Therapy provides NLP and coaching support for children, teenagers and adults.
Data Controller: Better Mind NLP Therapy
Location: Billingshurst, West Sussex, United Kingdom
Email: zoe@better-mind.co.uk
Telephone: 07470 338 563
If you have any questions about this Privacy Policy or how your data is used, you can contact us using the details above.
2. What Information We Collect
We may collect and store the following personal information:
a) Information You Provide Directly
This may include:
Name
Email address
Phone number
Address (if relevant)
Information shared through enquiry forms
Information shared during consultations or sessions
b) Sensitive Personal Information (Special Category Data)
Because we work with wellbeing and personal development, we may collect sensitive personal data, such as:
Emotional wellbeing information
Personal challenges discussed in sessions
Family or relationship circumstances
Child-related information (if your enquiry relates to your child)
This information is treated with strict confidentiality.
c) Website and Technical Data
When you visit our website, we may collect:
IP address
Browser type and device information
Pages visited and time spent on the website
Referring website links
This helps us improve our website and services.
3. How We Collect Your Data
We collect personal data through:
Contact forms on the website
Email or telephone communication
Online booking systems (if used)
Consultation notes and session records
Cookies and website analytics tools (if enabled)
4. How We Use Your Data
We use your information to:
respond to enquiries and requests
arrange appointments or discovery calls
provide NLP coaching services
maintain client records and session notes
manage safeguarding responsibilities (where appropriate)
send service-related communications (such as appointment confirmations)
improve the performance and user experience of our website
We will never sell your personal information to third parties.
5. Our Legal Basis for Processing Data
Under UK GDPR, we rely on the following lawful bases:
a) Consent
Where you voluntarily provide information via contact forms or opt-in to communication.
b) Contract
Where data is needed to provide a service you have requested.
c) Legitimate Interests
Where processing is necessary for running our business effectively, such as managing enquiries and improving our website.
d) Legal Obligation
Where we must comply with safeguarding or legal requirements.
e) Vital Interests
In rare situations, if there is serious concern for safety.
6. Children’s Data
We may process personal information relating to children where a parent or legal guardian has made an enquiry or arranged sessions.
Where appropriate, we may request parental consent and will always take safeguarding seriously.
We only collect information that is relevant to providing the service.
7. How We Store and Protect Your Data
We take data security seriously. Personal information is stored securely and only accessed when necessary.
We use appropriate safeguards such as:
password-protected devices
secure storage systems
limited access to client information
GDPR-compliant procedures
We retain client records only for as long as necessary to provide services and meet legal or professional requirements.
8. Who We Share Your Data With
We may share limited personal information only when necessary, such as with:
website hosting providers
email or booking software providers (if applicable)
payment providers (if applicable)
We only use trusted providers who are expected to comply with data protection laws.
We may also share information where required by law, safeguarding responsibilities, or if there is a serious concern for safety.
9. Cookies and Website Analytics
Our website may use cookies to improve functionality and performance.
Cookies may be used to:
understand how visitors use the website
improve content and user experience
support marketing or analytics (if enabled)
You can control or disable cookies through your browser settings. Please note some parts of the website may not function properly if cookies are disabled.
10. Marketing Communications
We will only send marketing communications if you have chosen to receive them.
You can opt out at any time by:
clicking unsubscribe (if available)
emailing us directly to request removal
We will never spam you and will not share your details with unrelated third parties.
11. Your Rights Under UK GDPR
You have the right to:
access the personal data we hold about you
request correction of inaccurate data
request deletion of your data (where applicable)
request restriction of processing
object to processing
request data portability
withdraw consent (where consent was used)
To exercise any of these rights, please contact us at: zoe@better-mind.co.uk
12. How to Make a Complaint
If you are concerned about how we handle your data, you have the right to make a complaint to the UK Information Commissioner’s Office (ICO).
ICO Website: https://ico.org.uk
We encourage you to contact us first so we can resolve your concerns directly.
13. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Please check their privacy policies separately.
14. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect legal or operational changes.
Any updates will be published on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy, please contact:
Better Mind NLP Therapy
Billingshurst, West Sussex
Email: zoe@better-mind.co.uk
Phone: 07470 338 563
Website: https://better-mind.co.uk